Review & Sentiment · Intelligence

Sentiment Analysis — Guests love Taj's service. Hate Marriott's breakfast. What do they say about yours?

Review scores tell you what guests think. Sentiment analysis tells you exactly why with real-time hotel review sentiment tracking, which aspects of the experience they praise, which they criticize, and how your service, rooms, food and location compare to competitors at the topic level, with hotel sentiment analysis using guest reviews.

See Who Uses This ↓

100+

OTAs Tracked

Daily

Updates

API

+ Dataset

Sentiment Analysis — Live Sample Live Data

Source / Property	Metric 1	Metric 2	Metric 3	Platform
Taj Palace — Service	94% positive	Staff praised in 847 reviews	Top topic: attentiveness	Booking.com
JW Marriott — Breakfast	61% positive	Breakfast criticised in 203 reviews	Top issue: variety	Booking.com
Your Hotel — RoomsYOU	78% positive	Room size praised	Top issue: noise	Booking.com
Hyatt — Location	91% positive	Location praised in 540 reviews	Top topic: connectivity	Booking.com
ITC Maurya — Food	88% positive	Restaurant praised in 420 reviews	Top topic: quality	Booking.com

💡 Your rooms score 78% positive — but 'noise' appears in 34% of negative room reviews. Taj Palace has 94% positive service sentiment. This is your two biggest gaps: noise management and service quality. Both are actionable.

Country-Wise Demand

Who Tracks Sentiment Analysis

Revenue teams, analytics platforms and data engineers across 11 markets with OTA review sentiment analysis — 2024 to 2026.

All Markets

India

Other Markets

All 11 markets — sentiment analysis inquiries 2024–2026

11Active Markets

100+Sources Tracked

DailyData Updates

$600Min Deal / mo

India Top Market

Revenue Manager · 5-Star Hotel, Delhi

"We needed to track sentiment analysis for Taj Palace, ITC Maurya and Marriott simultaneously. Competitor review movements were affecting our own booking decisions. TravelScrape gives us a daily view of every competitor's review position across all OTAs."

40+

Clients

+38%

YoY

$2.4K

Avg Deal

API

Delivery

USA High ACV

VP Revenue · Hotel Group, New York

"Added TravelScrape's sentiment analysis to our analytics platform. Hotel clients can now benchmark their review performance vs competitors daily. This feature drives 60% of our new client demos."

Clients

+28%

YoY

$9.2K

Avg Deal

API

Delivery

UAE

Hot

"Sentiment Analysis tracking in UAE market — structured data delivery for revenue teams and analytics platforms. UAE-specific OTA coverage and local brand tracking included."

$2K–$7K/mo

Revenue · Analytics · SaaS

Hot

"Sentiment Analysis tracking in UK market — structured data delivery for revenue teams and analytics platforms. UK-specific OTA coverage and local brand tracking included."

$1.5K–$5K/mo

Revenue · Analytics · SaaS

Singapore

Growing

"Sentiment Analysis tracking in Singapore market — structured data delivery for revenue teams and analytics platforms. Singapore-specific OTA coverage and local brand tracking included."

$2K–$6K/mo

Revenue · Analytics · SaaS

Australia

Active

"Sentiment Analysis tracking in Australia market — structured data delivery for revenue teams and analytics platforms. Australia-specific OTA coverage and local brand tracking included."

$1.5K–$4K/mo

Revenue · Analytics · SaaS

Germany

Active

"Sentiment Analysis tracking in Germany market — structured data delivery for revenue teams and analytics platforms. Germany-specific OTA coverage and local brand tracking included."

$1.5K–$5K/mo

Revenue · Analytics · SaaS

Japan

Growing

"Sentiment Analysis tracking in Japan market — structured data delivery for revenue teams and analytics platforms. Japan-specific OTA coverage and local brand tracking included."

$1.5K–$4K/mo

Revenue · Analytics · SaaS

India#1 Market

40+Active Clients

$2.4KAvg Deal

+38%YoY Growth

India is TravelScrape's largest market for sentiment analysis. Clients include 5-star hotel groups (Taj, Marriott, ITC portfolio hotels), hotel analytics SaaS platforms (Bengaluru and Mumbai-based), OTA platforms building competitive intelligence products, and enterprise travel companies building proprietary data assets. Key verticals: hotel groups, travel tech SaaS, OTA platforms, airlines and PE funds with hospitality exposure.

5-StarHotel Groups

SaaSTravel Tech

OTAPlatforms

PE FundsHospitality

10Other Markets

UAE#2 Market

USA#1 by ACV

$600+Min / mo

UAE

Hot

"Sentiment Analysis tracking in UAE market — structured data delivery for revenue teams and analytics platforms. UAE-specific OTA coverage and local brand tracking included."

$2K–$7K/mo

Revenue · Analytics · SaaS

Hot

"Sentiment Analysis tracking in UK market — structured data delivery for revenue teams and analytics platforms. UK-specific OTA coverage and local brand tracking included."

$1.5K–$5K/mo

Revenue · Analytics · SaaS

Singapore

Growing

"Sentiment Analysis tracking in Singapore market — structured data delivery for revenue teams and analytics platforms. Singapore-specific OTA coverage and local brand tracking included."

$2K–$6K/mo

Revenue · Analytics · SaaS

Australia

Active

"Sentiment Analysis tracking in Australia market — structured data delivery for revenue teams and analytics platforms. Australia-specific OTA coverage and local brand tracking included."

$1.5K–$4K/mo

Revenue · Analytics · SaaS

Germany

Active

"Sentiment Analysis tracking in Germany market — structured data delivery for revenue teams and analytics platforms. Germany-specific OTA coverage and local brand tracking included."

$1.5K–$5K/mo

Revenue · Analytics · SaaS

Japan

Growing

"Sentiment Analysis tracking in Japan market — structured data delivery for revenue teams and analytics platforms. Japan-specific OTA coverage and local brand tracking included."

$1.5K–$4K/mo

Revenue · Analytics · SaaS

Country	Demand	Budget	Competition	Priority
USA	⭐⭐⭐⭐⭐	💰💰💰💰💰	High	#1
UAE	⭐⭐⭐⭐⭐	💰💰💰💰💰	Low	#2
UK	⭐⭐⭐⭐	💰💰💰💰	Medium	#3
Australia	⭐⭐⭐⭐	💰💰💰💰	Low	#4
Germany	⭐⭐⭐	💰💰💰💰	Low	#5
Singapore	⭐⭐⭐	💰💰💰	Low	#6
India	⭐⭐⭐	💰💰	Very High	#7

Country

Demand

Budget

Competition

Priority

USA

⭐⭐⭐⭐⭐

💰💰💰💰💰

High

UAE

⭐⭐⭐⭐⭐

💰💰💰💰💰

Low

⭐⭐⭐⭐

💰💰💰💰

Medium

Australia

⭐⭐⭐⭐

💰💰💰💰

Low

Germany

⭐⭐⭐

💰💰💰💰

Low

Singapore

⭐⭐⭐

💰💰💰

Low

India

⭐⭐⭐

💰💰

Very High

Sentiment Analysis — Questions

From data teams, analytics platforms and revenue managers evaluating this data product.

TravelScrape analyses sentiment across 10+ topic categories: rooms (size, cleanliness, noise), service (staff, responsiveness, check-in), food and beverage (restaurant, breakfast, room service), location (connectivity, neighbourhood, parking), value (price vs quality, deal satisfaction), facilities (pool, spa, gym, WiFi) and overall experience.

Sentiment analysis shows which aspects of the guest experience are generating negative reviews — and whether those issues are getting better or worse over time. When noise complaints spike in August, that's an operational signal. When competitor service sentiment improves sharply, that suggests a staffing or training change worth monitoring.

Yes. Free sentiment analysis showing your hotel vs top 3 competitors across all major review topics — which topics score highest, which generate the most negative feedback, and where the biggest competitive gaps are. No contract required.

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Sentiment Analysis — Guests love Taj's service. Hate Marriott's breakfast. What do they say about yours?

Who Tracks Sentiment Analysis

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Sentiment Analysis — Questions

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